Watertown, NY asked in Consumer Law and Small Claims for New York

Q: Is an auto repair shop responsible for the condition of my vehicle when it’s in their possession?

A repair shop is claiming they are not liable for damages caused to my vehicle while it was at their shop in their possession because they didn’t have a signed repair order. The vehicle was brought in for a sunroof repair and the shop failed to fix it and left it outside in the elements for 100 days causing water damage. My personal insurance covered most of the repairs but the auto repair shop claims they are not negligent.

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1 Lawyer Answer
Peter J. Weinman
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  • Licensed in New York

A: More info is needed. Why was it in their shop if there was no repair order? Was a repair completed and you failed to retrieve the vehicle timely? What was the damage? Who caused the damage? Either way, doesn't the shop have insurance? If not, do you have insurance?

Carl Nelson agrees with this answer

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