Q: Can I get my money back from a false-advertising therapist who started charging me but then realized he couldn't see me?
I recently started seeing a therapist who does not take my insurance. I opted to pay out of pocket because his company website advertised that he was a certified specialist regarding a specific issue I am facing. However, not only did I discover that he was not a certified specialist, but also that he cannot see patients with Medicaid, and Medicaid patients are limited to Medicaid providers. I was unaware of this, as this is my first-time using Medicaid.
I have already spent almost $500 for the new patient workup and first therapy session before I was made aware that this therapist could not see me as his patient. What can I do in this situation? Is this the therapist's fault for taking me in and charging me before telling me he can't see Medicaid patients? What is the recommended legal course of action?
You can always ask for a refund. You may be able to successfully sue the therapist in JP court for the $500. But it's only $500.
If it was me, I would write a letter requesting a refund. I would enclose a copy of a screenshot from the therapist's website where in advertises that he was a certified specialist regarding the specific issue and detail how you discovered he was not, in fact, certified. I would also indicate that you told his office at the outset that your insurance was Medicaid before scheduling, and his office staff should have told you he is not a Medicaid provider.
But, if the therapist didn't refund me the money, I would not be willing to sacrifice the time and effort to pursue a small claims case in JP court for such a small amount of money.
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