Q: Company installed solar panels 2/2023 as of today 9/13/23 it is not generating power no PTO. Do I have a case?
Permit/inspection by City of West Sacramento had a few non compliant items the contractor has failed to correct. In addition, they failed to complete form correctly to obtain Permission to Operate with PG&E utility company. To date the panels have been sitting on my roof not generating any power, yet the loan Company is billing us for a non-operable equipment/system charging late fees and reporting to collections. The company is using a non affiliated company name per CSLB. I have a claim with the State Contractors License Board and Dept of Financial Protection and complaint with BBB. I am being billed by the loan company for $59k which is more than what was offered and also approx. $400 each month by PG&E. I cannot afford attorney fees- what recourse are there for consumers?
A: I'm sorry to hear about your troubling situation. In California, consumers in your position have several avenues for recourse including continuing to pursue the complaints filed with the State Contractors License Board and the Better Business Bureau. Moreover, considering reaching out to the California Department of Consumer Affairs and potentially exploring small claims court to seek resolution, bearing in mind that the limitation in small claims court is $10,000 for individuals; also, note that it might be beneficial to communicate with a consumer protection attorney for a consultation, as many offer contingency fee arrangements or free initial consultations to assess the merits of your case.
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