Q: Can a company record customers calls without the callers consent or letting the caller know they are recording
A: In Idaho, it is generally legal for a company to record customer calls as long as one party to the conversation is aware of the recording. This is known as "one-party consent," and it means that the company can record the call without informing the customer. However, it's a best practice for companies to inform customers that the call is being recorded, often heard in a pre-recorded message before speaking to a representative. Doing so can avoid potential legal complications and is often considered good customer service. Some industries have specific regulations that might require disclosure, so companies often err on the side of caution.
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