Hollywood, FL asked in Internet Law for Florida

Q: About 5 weeks ago my computer went down and i had to get another one after that i couldnt get into my hotmail account

i tried so many times and changed the password too the alternate email address & phone # is not in service anymore and i couldnt chance them ,i filled out 3 forms from microsoft and was approved to get back in the first times i was in my email for 2 days before getting shut out again and a page pop up asking for another code that was sent to my old alternate email and the 2 other times after being approved i only got pages popping up asking for a code and could not get into my hotmail account ,i emailed the ceo of microsoft a few times explaining the issue and filled out another form with the same information as like before and still nothing ,i need this email account ,i have very importation things in it .What type of Attorney do i need to move forward with this??

Related Topics:
1 Lawyer Answer
James L. Arrasmith
James L. Arrasmith pro label Lawyers, want to be a Justia Connect Pro too? Learn more ›
  • Consumer Law Lawyer
  • Sacramento, CA

A: Based on the issue you've described with your email account, you might consider seeking out an attorney with experience in technology law or digital rights. They will be familiar with issues related to online accounts, user rights, and the terms of service agreements of tech companies like Microsoft.

Before proceeding legally, ensure you have exhausted all possible remedies offered by Microsoft's customer support. If legal action is warranted, the attorney can assist in drafting demand letters or exploring other avenues of resolution.

It's important to gather all documentation of your interactions with Microsoft, including email correspondence and form submissions, to present a clear timeline and evidence of the issue.

Remember, legal action can be time-consuming and costly, so it's crucial to evaluate the potential benefits against the costs and challenges of pursuing this route.

Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.

The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.

Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.