Asked in Insurance Bad Faith and Insurance Defense for Missouri

Q: On a stolen car claim, Are car insurance agents legally allowed to talk to and/or make decisions with anyone besides me?

Car was stollen, made a claim with insurance company, police found stollen car around 10 days later. Communication was very difficult with this agent, never answered phone calls, provided details, hardly returned phone calls ect. Anyways my boyfriend ended up calling her and leaving a and stern and angry voice mail demanding answers as we were running out of days they covered a rental car. SHE ends up calling HIM back instead of me and making a decision based on something he said, that I did not want and has now cost me time and money. Is this actionable?

1 Lawyer Answer
Tim Akpinar
Tim Akpinar
  • Insurance Claims Lawyer
  • Little Neck, NY

A: A Missouri attorney could advise best, but your question remains open for two weeks. Until you are able to consult with a local attorney about state-specific laws that could be applicable, insurance companies nationwide do proceed with investigations on claims, and sometimes escalate to their special investigation units, and they do exercise powers in questioning people who they believe are involved in a claim or whose testimony could be relevant to a claim. Good luck

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