Q: We bought a mattress set from a mattress store, they when through credit to make payments, now they say we owe...
...the remainder before delivery, even though we set it up for payments. So we asked for our 2k that we put down back, and they said no, they get to keep it because they had to order the bed, there is nothing in the paper work that says they can do that. What can we do to get our money back.
A:
In this situation, the first step is to review all paperwork and agreements related to the purchase and financing of the mattress set. Look for any terms about down payments, cancellations, refunds, and delivery conditions. Understanding the exact terms of your agreement is crucial.
If the paperwork does not support the store's claim to keep your down payment, you should bring this to the attention of the store's management. Sometimes, misunderstandings can be resolved through direct communication. Be sure to keep a record of all communications with the store for reference.
If the store remains uncooperative, consider contacting the credit company involved in the financing arrangement. They may provide assistance or mediate the situation, especially if they were part of the original purchase agreement.
In cases where these steps don't resolve the issue, you might need to seek legal advice. A lawyer can provide guidance based on the specifics of your case and consumer protection laws in your area.
As a last resort, filing a complaint with your local consumer protection agency or considering small claims court could be necessary. These avenues can offer a formal resolution process for disputes between consumers and businesses.
Remember, it's important to act swiftly and keep all relevant documents organized. Addressing such issues promptly can often lead to more favorable outcomes.
Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.
The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.
Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.
