We bought a mattress set from a mattress store, they when through credit to make payments, now they say we owe...

Question

...the remainder before delivery, even though we set it up for payments. So we asked for our 2k that we put down back, and they said no, they get to keep it because they had to order the bed, there is nothing in the paper work that says they can do that. What can we do to get our money back.

James L. Arrasmith · Answer

In this situation, the first step is to review all paperwork and agreements related to the purchase and financing of the mattress set. Look for any terms about down payments, cancellations, refunds, and delivery conditions. Understanding the exact terms of your agreement is crucial. 
 
If the paperwork does not support the store's claim to keep your down payment, you should bring this to the attention of the store's management. Sometimes, misunderstandings can be resolved through direct communication. Be sure to keep a record of all communications with the store for reference. 
 
If the store remains uncooperative, consider contacting the credit company involved in the financing arrangement. They may provide assistance or mediate the situation, especially if they were part of the original purchase agreement. 
 
In cases where these steps don't resolve the issue, you might need to seek legal advice. A lawyer can provide guidance based on the specifics of your case and consumer protection laws in your area. 
 
As a last resort, filing a complaint with your local consumer protection agency or considering small claims court could be necessary. These avenues can offer a formal resolution process for disputes between consumers and businesses. 
 
Remember, it's important to act swiftly and keep all relevant documents organized. Addressing such issues promptly can often lead to more favorable outcomes.

Q: We bought a mattress set from a mattress store, they when through credit to make payments, now they say we owe...