Q: Hi, I have experienced discrimination at my bank.
I am calling regularly to check on my account balances, and one person that answers occasionally at this bank is very rude and unprofessional, and It is very personal and discriminating I feel because of my Latino name. I called today and spoke with the manager about it.
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A:
If you believe that you are being discriminated against by an employee at your bank because of your Latino name, this is a serious concern. Discrimination in the provision of services, including banking services, on the basis of race, ethnicity, or national origin, is prohibited under federal law in the United States, including the Civil Rights Act.
Speaking with the bank manager was a good first step. It's important that the bank is aware of the issue so they can address it internally. If the behavior continues or if you are not satisfied with the response from the bank manager, you might consider documenting each incident in detail, including dates, times, and the nature of the discrimination.
In situations where discrimination persists, you have the option to file a complaint with the Consumer Financial Protection Bureau or the U.S. Department of Justice Civil Rights Division. They can investigate the matter and take appropriate action if they find evidence of discrimination.
If you feel that your situation is not being adequately addressed, consulting with an attorney can provide you with specific legal advice tailored to your situation. An attorney can guide you on the best course of action, including any potential legal remedies that may be available to you. Remember, you have the right to receive fair and equal treatment in all services, including banking.
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