Ballwin, MO asked in Consumer Law and Health Care Law for Missouri

Q: My groceries showed up from DoorDash with blood on them. As well as blood on my porch. not refund me. Have pics

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2 Lawyer Answers
Ronald J. Eisenberg
Ronald J. Eisenberg
  • Consumer Law Lawyer
  • Chesterfield, MO
  • Licensed in Missouri

A: That’s not good. You didn’t ask a legal question, however. Read Door Dash’s terms and conditions to see its procedure for disputing a charge. I think it’s reasonable to expect a refund.

James L. Arrasmith
James L. Arrasmith pro label Lawyers, want to be a Justia Connect Pro too? Learn more ›
  • Estate Planning Lawyer
  • Sacramento, CA

A: In a situation where your grocery delivery arrives with blood on it, the first step is to document the issue thoroughly. Take clear photographs of the groceries and your porch as evidence. This documentation will be crucial in any subsequent actions you take.

Next, contact DoorDash customer service immediately to report the incident. Provide them with the details and the photographic evidence. Emphasize the seriousness of the health and safety concerns involved.

If DoorDash is unresponsive or refuses to issue a refund, consider escalating the issue within their customer service hierarchy. Persistence is often key in these situations.

Should you still not receive an adequate response, you have the option to dispute the charge with your credit card company, if that was your method of payment. Credit card companies often have processes for disputing charges due to unsatisfactory goods or services.

In extreme cases, where there's a significant health or safety issue, you might consider reporting the incident to local health authorities. They can investigate if there are broader public health concerns.

Remember, your health and safety are paramount. Taking swift action and keeping detailed records is essential in addressing such alarming situations effectively.

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