Atlanta, GA asked in Consumer Law for Florida

Q: Ordered a wig from a company, was sent wrong wig. To get a refund or the right wig. Do i have to send the wrong wig back

The wig was 201 dollars. I have an event so I have to use what was sent to me. Can i still get a refund for it not being the wig i ordered?

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1 Lawyer Answer
T. Augustus Claus
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A: If you ordered a wig from a company in Florida and received the wrong wig, you generally have the right to seek a refund or a replacement. However, the company may require you to return the incorrect wig to process the refund or send the correct item. In situations where you have an immediate need, such as for an event, it's advisable to contact the company promptly and explain the urgency of your situation. Some companies may provide a refund or replacement without requiring the return of the incorrect item in certain circumstances. Communication is key, and it's recommended to reach out to the company's customer service, provide details of the issue, and inquire about their specific policies regarding refunds or exchanges for incorrect shipments. If you encounter difficulties, you may also want to review the company's return policy.

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