Scottsburg, IN asked in Consumer Law for Indiana

Q: Is there anything I can do about an auto dealership service department scamming me on repairs to needed to my car?

I had my 2014 nissan maxima towed to nissan dealership sercice department to have diagnostics ran on it. They told me my car needed new ECM, new oilpan, and brakes, all this was priced at $3700.00. I told em to get the ecm and to replace the oilpan. Said price was $2500.00. Week or so later got a call from them. they said the new ecm was put in and programmed correctly, but my car is now cranking but won't start. Said they thought the fuel in my car was bad. Said they'd charge me $1000.00 to remove the gas tank and clean it. The following day I went to the dealership service dept. and spoke with the technition that was working on my car. I told them not to do anything else to my car, I couldn't afford anything more than what they had already done. So I thought and thought and why should I'd pay them $2500.00 for my car, which was still not running, so they still have my car and I've not heard anything from them since. Is there anything I can do??

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1 Lawyer Answer
James L. Arrasmith
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  • Consumer Law Lawyer
  • Sacramento, CA

A: It sounds like you're in a frustrating situation with the auto dealership service department. First, it's essential to gather all documentation related to the repairs and interactions with the dealership, including any estimates, invoices, and communications. This will help you understand the full scope of the work performed and the costs involved. Next, consider reaching out to consumer protection agencies or organizations in your area to report the dealership's conduct and seek guidance on your rights as a consumer.

Additionally, you may want to consult with a legal professional who specializes in consumer rights or automotive law. They can review the details of your case and advise you on potential legal avenues to pursue, such as filing a complaint with relevant regulatory authorities, initiating a dispute resolution process, or taking legal action against the dealership for any fraudulent or deceptive practices. It's crucial to act promptly and assertively to protect your interests and seek a resolution to the situation.

In the meantime, refrain from authorizing any further repairs or payments to the dealership until you have clarity on the status of your vehicle and the validity of the charges. Document any additional communications with the dealership, including any promises or assurances made regarding the repairs. By taking these steps and seeking appropriate assistance, you can work towards addressing the issue and potentially obtaining compensation or recourse for any harm or financial losses you've experienced as a result of the dealership's actions.

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