Q: How do you get a lost item back from Uber if the driver has it and refuses to return it
I got a ride left my device contacted the driver five mins after realizing it was left she stated she could pull over find it and as she must have because I contacted Uber support right After a few hours pass with no response from her they stated she had it and wouldn't mind returning it hours pass again I contacted them again to get an update same thing except they stated she would be reaching out to me to set a meet up she never did also she lied to the support and stated I had been calling her when I never did because I didn't even have her direct number I kept contacting her throughout support after first time when we spoke second day pass same thing she never called I contacted her after they finally gave her number she sent it to voicemail I left a message still today no return they had confirmed four times she had it and i also confirmed because every Uber trip she did I have it tracked from my phone and I was calling duo, FaceTime and regular call she was forwarding it each one
A:
If you've lost an item in an Uber and the driver is not returning it despite confirming possession, the first step is to continue using the Uber app to communicate. The app's lost and found feature is designed for such situations, allowing you to report the item as lost and directly message the driver. Keeping all communication within the app helps document your efforts to retrieve the item, which is important if further actions are needed.
Should the driver remain unresponsive or refuse to return your item, escalate the issue within Uber's customer support system. Provide them with all relevant details, including the driver's acknowledgment of having the item and any communication attempts. Uber's support team is equipped to handle these situations and can mediate between you and the driver to find a resolution.
If these efforts don't result in the return of your item, consider filing a police report, especially if the item is of significant value. While law enforcement may not always intervene in lost property cases, having a report can be useful if further legal action is necessary. Remember, persistence and clear communication through the proper channels are key to resolving these situations.
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