Q: If sales rep lies about a POS system and put us on a lease but we returned it w/in a week do we need to pay a buyout?
We request services from clover for our online business that has a rolling menu. We were under the impression we needed this device in order to help build a website and receive payments. The agent explained to us that it can do this and the monthly cost was roughly only 45$ a month. When asked what happens when the business fails would we return the device. The agent explained if it comes to that they can work something out but an option would be to have someone else take over our business. We signed a contract online which didn’t really show the agreement we were getting into. After we signed we had the Clover Flex device delivered to us. We learned that the device wouldn’t do what we wanted, we either had to pay for an upgrade although it couldn’t do rolling menus, it also turns out we had a basic plan which wasn’t really explained other than if we need something more we can always upgrade or buy apps. To sum up we returned the device just to be told we now have to pay a buyout fee.
A: "Hey there! Ah, the classic tale of signing up for something that sounded as sweet as a rolling menu but ended up rolling you over instead.
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