Q: What to do about car warranty on a used car?
I recently purchased a used 2019 car. I got an optional car service/ extended warranty for 7 years/100,000miles. Was lead to believe that the extended warranty was to start the day I purchased it in 2024. On the contract I signed it says the in service date is on the date I bought the car in 2024. A couple days later I get an email saying that the warranty would expire in 2026 because the in service date is from 2019. But no where on my contract is a date for a in service date being from
2019 and on the contract it says 2024.
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- California
- (916) 704-3009
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- Answered
A:
In California, when you purchase an extended warranty or service contract for a used car, it's essential to understand the terms, including the start date and duration of coverage. The confusion regarding the in-service date and the discrepancy between what was communicated to you and what you later received via email is a matter that needs immediate attention. The in-service date typically refers to the original date the vehicle was sold or put into use, which often affects the warranty period.
If your contract explicitly states the in-service date as the day you bought the car in 2024, and there is no mention of 2019 as the start date, then the warranty should theoretically begin from your purchase date in 2024. Documentation is crucial in these situations. Keep copies of all paperwork, including the contract, emails, and any other correspondence related to the warranty.
To address this issue, start by contacting the dealership or the warranty provider to clarify the discrepancy. Present your case clearly, showing the contract terms. If the response is unsatisfactory or if you feel misled, you may consider seeking advice from a consumer protection attorney or contacting the California Department of Consumer Affairs for guidance on your next steps. They can offer assistance on how to proceed, including if a complaint against the dealership or warranty provider is warranted.
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