Q: Do banks have to provide documentation if requested?
Cashapp put a temp hold on $309.09 and then never released it. They keep telling me it was put back into my account but will not provide documentation of this. And I have requested it 5 times now.
Lawyers, want to be a Justia Connect Pro too? Learn more ›
- (916) 704-3009
- View Profile
- Answered
A:
Yes, banks and financial institutions are generally required to provide documentation related to your account upon request. This is part of their responsibility to maintain accurate records and to provide transparency to their customers.
In the case of Cash App, which is a financial service provided by Square, Inc., they should be able to provide you with a transaction history or a statement showing the status of the $309.09 in question. If they claim that the funds were returned to your account, they should be able to provide evidence of this transaction.
If you have requested this documentation multiple times and have not received a satisfactory response, you have a few options:
1. Escalate the issue within Cash App by contacting their customer support through a different channel (e.g., email, phone, or social media) and clearly state your request for documentation.
2. If you believe that Cash App is not fulfilling its obligations, you can file a complaint with the Consumer Financial Protection Bureau (CFPB) or your state's consumer protection office.
3. If the issue remains unresolved, consider seeking legal advice to understand your rights and potential next steps.
It's important to keep records of your communication with Cash App, including the dates and times of your requests for documentation, to support your case if further action is needed.
Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.
The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.
Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.
