Hartsville, TN asked in Banking, Business Law and Constitutional Law for Tennessee

Q: Do banks have to provide documentation if requested?

Cashapp put a temp hold on $309.09 and then never released it. They keep telling me it was put back into my account but will not provide documentation of this. And I have requested it 5 times now.

1 Lawyer Answer
James L. Arrasmith
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  • Consumer Law Lawyer
  • Sacramento, CA

A: Yes, banks and financial institutions are generally required to provide documentation related to your account upon request. This is part of their responsibility to maintain accurate records and to provide transparency to their customers.

In the case of Cash App, which is a financial service provided by Square, Inc., they should be able to provide you with a transaction history or a statement showing the status of the $309.09 in question. If they claim that the funds were returned to your account, they should be able to provide evidence of this transaction.

If you have requested this documentation multiple times and have not received a satisfactory response, you have a few options:

1. Escalate the issue within Cash App by contacting their customer support through a different channel (e.g., email, phone, or social media) and clearly state your request for documentation.

2. If you believe that Cash App is not fulfilling its obligations, you can file a complaint with the Consumer Financial Protection Bureau (CFPB) or your state's consumer protection office.

3. If the issue remains unresolved, consider seeking legal advice to understand your rights and potential next steps.

It's important to keep records of your communication with Cash App, including the dates and times of your requests for documentation, to support your case if further action is needed.

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