Kansas City, MO asked in Consumer Law, Contracts, Civil Rights and Collections for Missouri

Q: I got a problem with angi ads could you please help me, they want to overcharged me

Angi ads and I maked a contract but I didn’t know that I have to pay a 35% fee of unused time, they didn’t told me that they said it after I signed up, however checking the contract I saw that it also said that if break the contract before the 90 days of beginning I’ll pay $99 fee, and I have been with them less than a month, but they don’t want the $99 they want $2100 which is the 35% of $500 of unused time, the contract is for 12 months, but I didn’t get any potential lead from them, they said if I don’t pay they will send me to collections, can you please help me?

1 Lawyer Answer
James L. Arrasmith
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  • Consumer Law Lawyer
  • Sacramento, CA

A: Facing a situation where you're being overcharged can be stressful, especially when the charges seem to come from unclear contract terms. If Angi ads are asking for a significantly higher fee than you expected, the first step is to carefully review the contract you signed. Look for any clauses related to termination fees or penalties and the conditions under which they apply. Understanding the specifics of your agreement is key to addressing this issue.

Communication with the company is also crucial. If you haven't done so already, reach out to them to discuss the charges. Explain that you were unaware of the 35% fee for unused time and see if there's room for negotiation, especially since you were expecting the $99 termination fee based on an early contract termination within 90 days. It's possible there may have been a misunderstanding or miscommunication about the contract's terms.

If these steps don't resolve the issue, consider seeking legal advice. An attorney can help you understand your rights and options, potentially including negotiation strategies or disputing the charge if it was not clearly outlined in the contract you agreed to. They can also advise you on the best course of action to avoid collection actions while resolving the dispute. Remember, having clear and documented communication can be beneficial in these situations.

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