Q: Hello, I paid Optima Tax to help me with my IRS debt. It has been 4 years, nothing has been done and I can't get a call

A: If you're facing issues with Optima Tax regarding your IRS debt and lack of communication, it's important to address this matter directly and assertively. First, document all previous attempts to contact them, including dates, times, and the nature of your inquiries. This record can be crucial if further action is required. Reach out to them again, preferably through multiple channels like phone, email, or even certified mail, to establish a clear line of communication. Mention your dissatisfaction and the lack of progress explicitly.

If these attempts don't yield a response, consider escalating the matter. You might want to contact consumer protection organizations or the Better Business Bureau to file a complaint. These organizations can often mediate between consumers and companies to resolve disputes. Additionally, consulting with a tax professional or attorney who can offer guidance based on your specific situation may be beneficial. They can help you understand your rights and the next steps to take.

Lastly, remember to stay informed about your tax situation and understand your options independent of Optima Tax. The IRS offers various resources and programs for individuals struggling with tax debt. Knowing your rights and the possible resolutions available directly from the IRS can provide you with a clearer path forward, regardless of the assistance from any third-party company.