Q: How long does a salon have to issue a refund? I paid a $20 deposit but was cancelled by the stylist. Its been 24 hrs now
My appointment was cancelled by the stylist. I reached out to her today and threatened take legal action but she responded with “Now I will pay you whenever I decide to pay you”
A:
In situations like these, the timeframe for a refund can vary depending on the salon's policy and the terms of service agreed upon at the time of booking. Typically, a business should issue a refund within a reasonable time frame, often considered to be 7-14 days. However, this can differ based on local laws and the specific policies of the establishment.
If your appointment was cancelled by the stylist, you are generally entitled to a refund of any deposit made. It's advisable to check the salon's cancellation policy, which should outline the procedure for refunds in the event of a cancellation by either party. If this information was provided to you at the time of booking, it could help clarify the expected timeline for a refund.
If the salon is unresponsive or refuses to issue a refund in a timely manner, you might consider escalating the issue. This could involve contacting consumer protection organizations in your area or seeking legal advice. Keep records of all communications with the salon as they can be useful if further action is required. Remember, remaining calm and professional in your communications can often lead to a more favorable outcome.
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