Q: I put my parents headstones on layaway and the company was sold. And now I want a refund, do I get that refund from them
The company is Rome monument and I put headstones on layaway in 2019 and the company was sold in 2022. I want a refund but was told that I would have to get it from the previous owner
A:
In this situation, the process for getting a refund may depend on the specific terms of the sale and how the layaway contract was handled during the transition of ownership. Here are a few steps you can take:
1. Review your original contract: Check the terms and conditions of your layaway agreement to see if there are any provisions related to refunds or changes in company ownership.
2. Contact the new owner: Reach out to the new owner of the company and explain your situation. They may have acquired the layaway contracts and the responsibility to honor them or issue refunds.
3. Contact the previous owner: If the new owner is unable to help or claims that the previous owner is responsible for your refund, try contacting the previous owner to discuss the matter.
4. Seek legal advice: If you are unable to resolve the issue with either the new or previous owner, consider seeking legal advice from a consumer protection attorney. They can help you understand your rights and potential legal recourse.
5. File a complaint: If you believe that the company is not fulfilling its obligations, you can file a complaint with your local consumer protection agency or the Better Business Bureau.
Document all your communications with the company, and keep copies of your original contract and any correspondence related to your layaway purchase. This information may be helpful if you need to take further action to secure your refund.
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