What are my choices if my medical clinic chooses to dismiss me on based on unfair choices by the nurse practitioners?

Question

I had a referral that was closed for some reason and not followed up on. A few years later I am now needing to follow up but new provider did not believe that this clinic ever handled such referrals before and just outright refuses to look into it further. After many phone calls I confirmed the same information but again the NP refused to help me gain access to those records and stated in the subsequent referral an entirely different basis than what we spoke about prior. I was directed to leave my concerns in a tiny comment box in the lobby as I had lost the name and phone number my psychiatrist had his nurse track down for me to talk more about my various ongoing concerns. Now I'm being told my concerns are followed up on with no feedback or confirmation on what was being confirmed even and I was told I shall be dismissed if I have any other false things to say about my care provided. I had never complained about any care received before the previous provider after several years.

James L. Arrasmith · Answer

It sounds like you're in a difficult and frustrating situation with your medical clinic. In California, patients have certain rights when it comes to their healthcare and medical records. Here are some steps you can consider: 
 
1. Request your medical records: Under California law, you have the right to access your medical records. Submit a written request to the clinic asking for a copy of your complete medical records, including any referrals and related documentation. They must provide these to you within a reasonable timeframe. 
 
2. File a complaint with the clinic's administration: If you feel you're being treated unfairly, file a written complaint with the clinic's administration or patient advocate, detailing your concerns and the issues you've faced with the nurse practitioners. 
 
3. Contact the California Department of Public Health: If the clinic is not responsive or you believe they are violating your rights, you can file a complaint with the California Department of Public Health, which oversees healthcare facilities in the state. 
 
4. Seek help from a patient advocate organization: There are organizations in California that provide guidance and support to patients, such as the Health Consumer Alliance (https://healthconsumer.org/). They may be able to offer advice specific to your situation. 
 
5. Consider finding a new healthcare provider: If you continue to face issues with your current clinic and feel that your care is being compromised, you may want to look for a new healthcare provider who can better address your needs. 
 
6. Consult with a legal professional: If you believe your rights have been violated and you've exhausted other options, you may want to consult with a legal professional who specializes in healthcare law to discuss your case and potential legal recourse. 
 
Remember, you have the right to receive fair and appropriate healthcare treatment, and you should not be dismissed from a clinic for advocating for your own care.

Q: What are my choices if my medical clinic chooses to dismiss me on based on unfair choices by the nurse practitioners?