Q: What recourse do i have in regards to a return. Ordered a lawn tractor on line from manufacturer. item defective.
Ordered a lawn tractor on line from manufacturer, + paid shipping fee. Item arrived 2 weeks later after many delays with trucking co., after un crating found defect, oil leaking. Manufacturer will not answer phone. Have tried for mult days and have been put on hold for hours at a time. 1 week has passed. Finally was able to get someone on manufacturer online Chat session who advised they could not help but that a supervisor would contact me. No one ever did. Their return policy states, 15 days but buyer pays freight. Freight to ship is approx. $500.00. Sounds unfair since its defective. They also state that if you use the mower its not returnable, also ridiculous since I would not have found the defect unless I ran the mower. Have called my credit card company to dispute the charge but that could take up to 90 days and I obviously need to mow my lawn, but cant without buying a 2nd machine. Any advice is much appreciated.
Lawyers, want to be a Justia Connect Pro too? Learn more ›
- New Jersey
- (718) 442-2010
- View Profile
- Answered
A: Unfortunately, there's no great answer here. The cost to involve a lawyer will exceed the $500 you were hoping to save (and it won't make things happen any faster), and either way, you'd have no basis to sue anyone just because you need the money from the return before you can buy another mower. I think waiting for your credit card company to help you is probably the best option. I know it probably costs more to buy a mower in a local store than online, but in light of how badly this went, maybe the real lesson here is to shop locally (at least for big-ticket items). Good luck.
1 user found this answer helpful
Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.
The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.
Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.
