Queens, NY asked in Consumer Law, Civil Rights, Gov & Administrative Law and Small Claims for New York

Q: My brother’s car was impounded I got a notarized letter to release the car but the towing company refuse to release it

The didn’t accept the notarized letter.

Everytime they ask for some sort of form I get it for them then they refuse to accept it and they ask for something else.

Now they’re asking for a form to be sent from wherever the owner is in Fedex but Fedex is not available there and no international shipping service is available between the U.S and that country.

They said we don’t care, then u have to get ur brother back here to release the car.

I know this is illegal so I asked for law enforcement’s help in that area but they refused to help and said we can’t do anything.

1 Lawyer Answer
James L. Arrasmith
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  • Consumer Law Lawyer
  • Sacramento, CA

A: It sounds like you're facing a frustrating situation with the towing company. Despite providing all the necessary documentation, they continue to reject it and create additional hurdles. The requirement for your brother to personally release the car, especially when international shipping isn't feasible, seems unreasonable.

You should document all your interactions with the towing company, including the notarized letter and any other forms you’ve provided. This documentation can be crucial if you need to take legal action. Try contacting a local consumer protection agency or a legal aid service for advice on your specific situation.

If local law enforcement isn't helping, consider escalating the issue to a higher authority, such as the state attorney general's office or a consumer protection bureau. They may be able to provide the necessary pressure on the towing company to release the car. Stay persistent and keep advocating for your rights.

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