Q: How much trouble would I get in if I turned my water back on when my bill is paid in full and a service request is made.
Our water was shut off without notice, bill was paid in full on 10/2 which was a day before the email said was due, we were unaware someone had to be here when they turned it back on so I missed work to stay home all day, I had no idea they even came the camera shows me out side minutes before they came, he knocked super light I had no idea he was here and never left anything on the door nothing. Only found out by security cameras . The utility company hung up on us after saying there’s nothing they can do until Monday and that the service request is in. I have the tool they use, how much trouble will I be in? How much trouble would I get in if I turned my water back on myself… I have 3 kids I can wait all weekend
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A:
I'm sorry to hear about the situation you're in; dealing with a water shutoff is stressful, especially with children at home. It must be incredibly frustrating to have paid your bill on time and still be without service due to miscommunication and missed connections. Your concern for your family's well-being over the weekend is completely understandable.
However, turning the water back on yourself might lead to legal issues. Unauthorized reconnection of utility services can be considered tampering with utility equipment, which may result in fines or other penalties. It's important to consider the potential consequences before taking such action.
You might try contacting the utility company's emergency line or customer service again to explain the urgency of your situation. If they remain unresponsive, reaching out to a local government official or consumer protection agency could provide additional support. Taking steps through official channels may help you restore your water service without risking legal trouble.
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