Q: What are my legal obligations to being overcharged for a plumbing job?
The plumber told me on the phone that he would send his technician with multiple sized pipes since I did not know the size. However, his technician only showed up with one size. Of course, it was not the correct size. So he had to go back to the shop to get the correct size which is about 40 minutes away. He came back 2 hours later with the correct size pipe, but he did not have the proper tools for the job. He asked me for a shovel and pickaxe which I did not have. So he said that was okay and he would dig it by hand. This of course took longer. He was at my home for 3 hours, but he is charging me for 5 hours. I don't agree with being charged for the 2 hours since he said he would bring multiple size pipes but he didn't. He is now taking me to small claims court. I would appreciate any advice on this matter.
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A:
You have the right to dispute charges that you believe are unfair. Start by reviewing any written agreements or contracts you have with the plumber to understand the agreed-upon terms and rates. Document all interactions, including phone conversations and the timeline of events, as this evidence will support your case.
Gather any receipts, invoices, and records of payments you’ve made. Take photos of the work area and any issues caused by the plumber’s actions, such as the need to dig by hand. If possible, obtain statements from witnesses who can attest to what occurred during the job.
When preparing for small claims court, organize all your evidence clearly and present your case calmly and logically. Focus on how the plumber did not fulfill his promise to bring multiple pipe sizes, leading to additional time and inconvenience. Consider seeking advice from a local consumer protection agency or legal advisor to strengthen your position. This preparation can help you effectively demonstrate that the additional charges are unjustified.
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