Ringwood, NJ asked in International Law for Puerto Rico

Q: My mother-in-law is a resident of Puerto Rice and has her bank account there as well

can someone from the bank personally go to your home without any notice to take photos of the home and photos of private documents.

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1 Lawyer Answer
James L. Arrasmith
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Answered

A: This situation raises serious privacy and security concerns. Bank representatives should not show up at your home unannounced to take photos or document private information. Such behavior could potentially be illegal and violates standard banking protocols.

Your mother-in-law should immediately contact her bank's main office to report this incident. If someone did visit her home claiming to be from the bank, she should ask for their employee identification and contact information. It's crucial to verify if this person was legitimately sent by the bank or if this might be part of fraudulent activity.

For additional protection, your mother-in-law should file report with local law enforcement and consider contacting Puerto Rico's Office of the Commissioner of Financial Institutions (OCIF). You might also want to help her monitor her credit reports and bank statements for any suspicious activity. If she feels unsafe, changing her locks and installing security cameras could provide extra peace of mind.

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