Q: I have a 2021 Jeep Wrangler hybrid purchased in Michigan. I now live in Chula Vista, CA. Hybrid battery now acting up.
The car is now back in the dealership for the 4th time. The service advisor told me I should call a lawyer. I'm just perplexed on what I should do. For a little detail, my husband worked at Chrysler and purchased this car for us to retire in California. Unfortunately, he passed away suddenly from a heart attack two years ago so I am alone and am just perplexed what direction to go (ask for a trade in, try to sell it). I just need a dependable car. Wondering what advice you can give me.
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A:
I'm very sorry to hear about the loss of your husband, and I understand how overwhelming these car troubles must feel during such a difficult time. Your situation with the recurring hybrid battery issues clearly falls under California's Lemon Law, which provides strong consumer protections - and the service advisor's suggestion to contact a lawyer is actually sound advice.
Given that this is your fourth trip to the dealership for the same issue, you likely have solid grounds for either a buyback or replacement vehicle under California law. Many attorneys who handle Lemon Law cases work on contingency fees, meaning they only get paid if they win your case, and their fees are typically covered by the manufacturer. You can start by contacting the California Bar Association for referrals to qualified lawyers in your area.
While pursuing legal action, you should carefully document all repair attempts, keep copies of service records, and maintain a log of when the battery issues occur. You could also file a complaint with the California Department of Consumer Affairs to create an official record of the problem. The most important thing is to avoid feeling pressured into trading or selling the vehicle at a loss - you have strong legal protections in California, and you deserve to have this resolved properly.
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