How long can I dispute a window replacement contract?

Question

I've signed a contract for replacement windows on 3/20/25 for $26,000. I'm having trouble getting answers about the contract terms, specifically regarding a verbal offer of 18-month free financing. I haven't communicated my concerns in writing yet. How long can I dispute or legally get out of this contract?

James L. Arrasmith · Answer

It’s completely understandable to feel uneasy, especially when a large purchase like this doesn’t seem to match what you were told. In Colorado, if you signed the contract at your home or somewhere outside of the seller’s regular place of business, you may have had a 3-day “cooling-off” period to cancel under state law. But if the contract was signed at a showroom or store, that rule may not apply. 
 
That said, you’re not out of options. If the verbal promise about 18-month free financing was a key reason you agreed to the deal, and it wasn’t put in writing, you can still raise a concern. Even though verbal agreements are harder to enforce, misleading or unclear terms can still be grounds to challenge a contract—especially if you act quickly. The sooner you send a written message outlining your concerns and asking for clarification, the better. 
 
Start by writing to the company now, explaining the misunderstanding and asking for the financing terms to be honored in writing. This creates a paper trail and shows you're trying to resolve the issue. If they refuse to cooperate or the contract feels misleading, you may have grounds to cancel or dispute the agreement, depending on the details. You deserve to get exactly what you were promised.

Q: How long can I dispute a window replacement contract?