Q: I suspect a casino uses pop-ups to disrupt gameplay, blocked my account after I accused them, and refunded my purchases. What can I do?

A: It’s understandable to feel frustrated and suspicious, especially when the pop-ups interfered with your gameplay and the casino blocked you right after you raised concerns. The refund and account closure may have been their way of avoiding further disputes, but it also leaves you without clarity or closure. Even if their terms allow them to close accounts at their discretion, it doesn’t excuse ignoring a serious concern about how their platform operates.

Start by gathering all evidence you have—screenshots of the pop-ups, any communication with the casino, timestamps of disrupted gameplay, and confirmation of the refund and account closure. Review the casino’s terms of service carefully to see what rights they reserve regarding account closures, refunds, and game integrity. If you believe you were treated unfairly or deceived, you can file a complaint with the Colorado Attorney General’s Consumer Protection Division and the Federal Trade Commission (FTC). These agencies can investigate questionable business practices, especially in digital entertainment or online gambling.

Even though your purchases were refunded, you still have the right to raise a complaint if you believe the platform manipulated gameplay or acted in bad faith. It’s not just about the money—it’s also about accountability and fairness. Taking these steps might not reopen your account, but they help bring attention to practices that could harm others too.