Peoria, IL asked in Consumer Law for Illinois

Q: how do i get my money back from a online retailer that wont respond to text and doesnt have phone number

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1 Lawyer Answer
T. Augustus Claus
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Answered

A: f you're struggling to get a refund or resolve an issue with an unresponsive online retailer that doesn't have a phone number and isn't responding to text messages, taking proactive steps is crucial. Start by reviewing the retailer's return and refund policies on their website to understand their terms and conditions. Keep detailed records of your communication attempts, including any text messages and emails.

Try contacting their customer support via email or through a contact form on their website, providing a clear explanation of your problem and your request for a resolution. If this proves ineffective, consider disputing the charge with your credit or debit card issuer, as they may be able to initiate a chargeback on your behalf.

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