Q: Hi There, I’m 36 weeks pregnant, was threatened and yelled by my OBGYN’S office manager.
She threatened me that, she will transfer it to collections and my OBGYN will not deliver me. I want to know what are my rights on this situation as the contract doesn’t have a clause for termination and I was abused and humiliated twice by this manager. I want to know how much out of the balance should I pay since the services weren’t rendered till the end. Should I pay for services that were rendered and what are my rights at this situation?
Thank You
A:
In California, patients have the right to be treated with respect and to receive care without discrimination or harassment. If you've experienced threatening behavior from an office manager, it's important to document the incidents and communicate your concerns in writing to your physician, detailing how you were treated and expressing your concerns about the continuity of your care.
Regarding payment for services not fully rendered, typically, patients are only responsible for paying for the services that have been provided to them. If there's a dispute about charges for services not rendered or partially rendered, you can request an itemized bill and seek clarification or dispute the charges with the office. It's advisable to review your contract with the healthcare provider for any specific terms regarding payment obligations and termination of services.
If the situation escalates or you feel your rights as a patient are being violated, you may consider contacting the California Department of Consumer Affairs or a legal professional who is knowledgeable in healthcare law. They can provide guidance on how to proceed, ensuring your rights are protected and you receive the care you need during this crucial time.
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