Q: What can I do to get my property manager to stop harassing me about proof of payment?
My property manager has been harassing me for months about proof of payment for waste fees from 2 years ago. I paid these on time and have provided bank statements as proof but he is not accepting them because he wants signed copies of the checks. I've spoken to multiple bank representatives about this and they have assured me that my statements qualify as proof of payment. I don't have access to the signed copies of the checks and neither does my bank because they're over one year old. It's been months of him asking/harassing me about them and I keep telling him that the statements are proof. Now, he doesn't want to re-new my lease and I want to know if there's something I can do to make him stop?
A:
Under California law, you have several options to address the situation with your property manager:
1. Send a formal written notice: Write a formal letter to your property manager, clearly stating that you have provided sufficient proof of payment through your bank statements. Explain that the bank has confirmed the statements qualify as proof, and you don't have access to signed checks older than one year. Request that they cease asking for further proof and renew your lease. Send the letter through certified mail to have a record of receipt.
2. File a complaint with the California Department of Consumer Affairs: If the property manager continues to harass you after receiving your formal notice, you can file a complaint with the California Department of Consumer Affairs, which oversees the Bureau of Real Estate (BRE). The BRE can investigate the property manager's actions and potentially take disciplinary action.
3. Consult with a tenant rights organization or attorney: Seek guidance from a local tenant rights organization or a housing attorney. They can provide advice specific to your situation and help you understand your rights as a tenant in California.
4. Consider legal action: If the harassment persists and you believe the property manager is acting in bad faith or discriminating against you, you may have grounds for legal action. An attorney can help you assess your options, such as sending a cease-and-desist letter or filing a lawsuit.
Remember to keep detailed records of all communications with your property manager, including emails, letters, and notes from phone conversations. This documentation may be necessary if you need to take further action to protect your rights as a tenant.
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