New York, NY asked in Consumer Law for New York

Q: Who would I contact about a compliant regarding Experian - the consumer reporting agency?

I have been unable to lify a security freeze on my information for the last 3 weeks. Experian's automated system keeps ending each attempt with "Unable to process you request right now. Please try again later." However, they charge my credit card $5.44 for each call. I'm supposed to be closing on a mortgage at the end of the month and they will need to pull my credit that day to proceed. Thanks for any help/guidance you can give me!

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1 Lawyer Answer
Mark A. Siesel
Mark A. Siesel PRO label
  • White Plains, NY
  • Licensed in New York

A: You might try contacting the New York State Attorney General's Office. Either they could advise you or they may be able to direct you to another agency that could be of help.

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