Q: Do I have to allow the nurse from the comp. insurance company come to the doctor with me?
I burned my arm at work, causing second and third degree burns. I went to urgent care, at the okay of my supervisor, then several days later to a burn unit specialist. They were the ones who said I had to stay home until I returned to them twelve days later. Now the insurance company wants to send their nurse with me to the visit. I am uncomfortable with this.
A: You do not have to allow the nurse case manager any contact with your doctor beyond what is specifically required for billing purposes. You can tell her to leave if she shows up at your doctor's appointment, and you can tell the doctor in no uncertain terms that you have not consented to him discussing your claim with the nurse case manager or waived the doctor patient confidentiality. Please be aware that if you have signed authorizations allowing for this contact, you will need to rescind the authorizations.
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