Q: where can i find my child support agents number i have his name but have no idea on where to get his direct number
on there website where is says to go to but theres nothing on there
A:
The voice mail system has been referred to as the "labyrinth of despair" on more than one occasion. If you are in the area, stop by the offices at 77 Dorrance St 2nd floor during business hours. If you have an attorney, they may see the CSE officers in the court ion a regular basis. Here is there helpful primer:
from: http://www.cse.ri.gov/contact/
INFORMATION ABOUT THE CHILD SUPPORT VOICE RESPONSE SYSTEM
Have a question about your child support? The Child Support Voice Response Information System (458-4400) is available 24 hours per day 7 days a week to help! Rather than wait to speak to a child support representative, you can access the information you need day or night. To access case specific information, you will need your PIN and case number. Your pin and case number were included in the welcome letter you received when your child support case started. If you lost your PIN, you can leave a message on the voice response system and request that the PIN be mailed to you. We cannot tell you the PIN or case number over the phone.
How do I use the Child Support Phone System?
You must listen to the menu carefully and select the number of the information that meets your needs. Please note: You will not be able to hit 0 to request operator assistance until you have tried to access the information available. To access case specific information, you must enter your PIN and case number to receive the information. You may select to hear the message in English or Spanish.
Main Menu
For your convenience, below is a list of available menu options:
Available Services/ Request an application Press 1
Payment Information Press 2
Case Specific Information Press 3
Direct Deposit/ Kids Card Press 4
Employer Press 5
I V-D Agency (from another state) Press 6
Attorney or Representative from a bank or insurance company Press 7
Office location and hours Press 8
Available Services ( Press 1): If you are interested in receiving child support services, you can press 1 and leave your name, mailing address and phone number and an application will be mailed to you. Note that if you are receiving cash assistance or medical assistance, you do not need to complete an application for child support services - you are required to cooperate with the Office of Child Support as part of those programs.
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