Q: What rights do I have as a new car buyer?
I bought a 2016 Subaru on 8/12. On 9/2 the keys got stuck in my ignition and I had to drive to the dealership to get them out. It happened again today 9/6, this time the GM drove to my house but by the time he got there I got them out. I googled keys stuck in Subaru and it has happened to hundreds of people. I cannot leave the car because it is running and the doors won't lock! This is a huge interruption to my day. I own my own business. Now I am panicky to drive this car! The dealership has been aware of this both times and told me they cannot do anything for me. They would have to get permission to fix it under warranty and it would not be approved!!! I am pissed - this is a brand new car! They said I have no rights under the Lemon Law!
A: Find out why they say it can't be fixed under warranty--ask if there is a technical service bulletin. Write a letter to the President of Subaru of America (seriously, they sometimes react and then dealer hears it from above). Get a free consult from a member of the Mass Academy of Trial Lawyers who handles lemon law (MagnusonMoss ) cases. MGL 93A may hep you--don't know it's application to vehicles. .
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