Dallas, TX asked in Landlord - Tenant for Texas

Q: Prop. manager for the house we are leasing is refusing to work w/ us until a tenant removes BBB review. Is this legal?

Have had several issues with the company, he has threatened total 2 of 3 tenants so far in the few months we have lived here. Lied about appliances being in good working condition, eventually changed one out in an extremely untimely manner (literally took weeks and would say “today” day after day then go rogue) - gave the house in dirty condition yet has a requirement for prof. cleaning at the end (there’s literally some

blueish green muck inside the carpet in my room) had issues from the get-go with getting the correct keys, still has yet to reimburse for garage door openers which he stated he would b/c none were available upon move in. He stated he “may need to contact his legal department” b/c of the BBB review that had all true points. Prob wouldn’t have made any progress had there not been a review left bc he is so ignorant. 2/5 on Yelp, C- on BBB. Extremely difficult and hostile to deal w/ and we are not the only ones stating this.

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1 Lawyer Answer
Jonathan R. Roth
Jonathan R. Roth

A: No it is not legal to refuse to meet his managerial obligations because you filed a complaint or a poor review. I suggest you contact a local attorney who can direct you to who to complain to locally at the government level about the condition of the premises and the actions of the manager. I doubt under Texas law the Manager has any recourse as long as the complaints are true.

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