Q: dealing with USAA and identity theft & they continue to allow our account to be breached despite our daily calls. HELP
They’ve sent checks & debit cards to other addresses despite our contact with their fraud department. We haven’t even been reimbursed yet for our checking & savings being wiped clean. While we were on the phone Friday locking down the accounts we watched as someone transferred our savings into our empty checking account & they were dumbfounded. We found a check written for all the funds in our checking with one of the checks THEY sent even after we told them to cancel the check order we saw posted. Every day it’s just more & more of the same problems & it’s starting to feel like an inside job. We need someone on our side.
A: This sounds like some sort of an insider electronic hacking situation. If the amount of money is worth it, try hiring a lawyer to take up the job of fighting with the USAA bureaucracy instead of you having to do it. The first order of business would be to move all the money you still have at USAA to another unaffiliated bank that you can trust. Try to get a cashier's check, cash it out at another bank where you are well known, and then take the case to a third bank and open a new account. Best of luck to you.
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