Q: Hi I need help about a company trying to collect payment for a loan when they have failed on there end
We purchased a tv laptop and printer from Harvey Norman around $10,000 we have paid every month when they send us the bill without fail we have recently got a letter saying that we owe you $6601 but they haven’t bothered to send us a bill for over eight months. We agreed when we purchased it that we wanted Bill sent to us monthly so we can pay it they failed to do so I have tried to email about the solution and they haven’t bothered to email me back it’s about two weeks ago. I read all the reviews online and the customer service is appalling and people get hung up on because the problem can’t or doesn’t want to be solved. We have just received a letter saying that we have to pay that $6601 ASAP which is money we don’t have otherwise it will be taken further to debt collectors. And we were just wondering what our rights were against them as they have failed on there end and to send this bills every month but now wanting us to pay a lump sum.
A:
Sadly, too many people think that unless they get a timely bill from a creditor, they do not have to pay the agreed monthly payment. Not true.
Even if that fantasy was true, that argument fails in this case because you just got the bill--for $6,601. Bottom line: Unless you do something very soon, the problems you see now will get much worse. Why not start by selling the TV. laptop computer and printer you bought for $10,000 and sending the money to the creditor?
Surely they must be worth something--right?
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