Q: Customer posted a negative review with my name. Can I get it removed?
Customer posted Google review with my name capitalized and corporate has tried to contact with no response. The information is a lie and if she would reference her own receipt, then she would be to see no charge. Do I have a case?
A: As you get more with honey than with vinegar first I would suggest you send her a nice letter saying you are sorry to see she is dissatisfied but if she checks her receipt there was no charge. See what her response is. Then a lawyer should help you with a very carefully worded letter to google.
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