Ashburn, VA asked in Consumer Law for Maryland

Q: Do I have to return the wrong order I received?

I purchased shoes online and received some that had clearly been used and returned. I am being asked to send them back before anything can be done and that is upsetting me. Do I have to send it back for them to refund my money or help me at all?

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1 Lawyer Answer
Adam Savett
Adam Savett
Answered
  • Consumer Law Lawyer
  • Allentown, PA

A: It depends on the terms and conditions of the website that you bought the shoes from.

Generally, they can specify what their return policy is, and most websites force you to agree to the terms and conditions before being able to place an order.

Best of luck.

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