Q: is it right for me to be charged as the vendor for something that the customer inputted online incorrectly?
we are not a retail establishment
A: Greetings. Are you a retail establishment? If so, New York has codified general business rules concerning refunds. For example, a retail merchant that has a refund policy must provide notice of the policy to its customers and then live up to whatever promises are made in the policy. If it's a "no refund" policy, for example, then the merchant would have to live up to just that: no refund. If it is a "refund if not used" policy, then the merchant would have to live up to only that: refund if the items have not been used. Etc. And of course, contract law would also likely apply (whether or not you are a retail establishment), in particular the law of mistake, which may require the incorrect order to be vacated. We do not have sufficient information to provide you with more answers. Please contact an attorney immediately for a more thorough and reliable opinion.
Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.
The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.
Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.