Q: if i have an email that says my claim was approved why di now have to have my claim investigated
A: It's hard to say without seeing the file, the type of insurance involved, and details about the loss and coverage. As a general matter, anything is possible - an inconsistency in witness statements, questions about the amount of damages, questions about how the damages arose, verifying credentials for a medical provider, etc. It's anyone's guess without seeing the file. As a general matter, insurance policies usually require cooperation with the carrier in investigating claims. For specific information about your actual claim, if you have concerns about its resolution and your rights, you could consult a Georgia attorney. Good luck
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