Q: Issue with electric provider
My electric provider states that I added the incorrect payment information and therefore is denying me the ability to correct my incorrect payment information, will not allow me to pay by phone, and is only giving me the option of paying in person. Do I have any legal recourse? Also there is a female under 18 in the household. If they are threatening to shut off power, (because there is a child) aren't they required to give me a certain amount of notification?
A: I'm sorry for your ordeal with your electric bill. The Public Service Commission of West Virginia oversees public utilities - electric, gas, water, etc. Maybe you could contact them and ask if there is anything they could do to help.
Their website is: http://www.psc.state.wv.us/ Their general phone is: (800) 344-5113
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