Q: Can I sue a hotel for charging multiple cancellation fees to my credit card?
I reserved a total of 10 rooms for a large group traveling to Puerto Rico. I cancelled the rooms a month before our trip. The cancellation process told me that there would be no cancellation fee. The hotel ended up charging me a cancellation fee for 9 of the rooms under the same credit card. I have tried to contact the hotel and they refuse to credit my card.
Hello and thank you for using Justia. You can file a claim if you have proof that no cancellation fees would be charged. However it would be much more económical to contact your credit card company and deny the charges.
If you need additional information please feel free to contact me directly.
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