Q: Recently had electrical work done in home.Cost was $3,000. Contract states that I can get full refund if not fully
satisfied. Well they had to redo shoddy work after I complained, started work and disappeared for 3 weeks, tracked dirt into home(no shoe covers are mentioned in contract), left scrap lying around and several other things such as me missing work without pay for appt. they never kept. If they refuse to refund money are they in breech? If so is the $3000 awarded by court or just my missed pay as compensatory damages? The company clearly states all money refunded if not happy. .Am I wrong for enforcing the contract? Here is the wording directly from my signed copy:
"100% Satisfaction Guarantees
Service & Repair Guarantee Ifyou are not 100% satisfied with the service we have provided, we will refund all of your money. If our electricians smoke or swear in your home; are not drug-free; do not wear floor
savers or leave your home without cleaning up, you do not pay for the service. If a repair fails in the first
year, we will repair it again absolutely free..."
A: It appears you are entitled to a refund. I suspect, however, you will have to sue them, and then try to collect the resulting judgment.
A: Be prepared to spend possibly more than that amount to pursue the case and get a judgment against the company. Do they have assets? If not, the judgment will be worthless. You would be better off hiring an attorney to represent you if you decide to file a small claims lawsuit.
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