Q: Practically new oil filter gasket came loose and caused engine damage... how to proceed?
My daughter recently had a major repair done to her car in Colorado. They also did an oil change. She drove to Florida with no problems. During some in-town driving in Florida, her car suddenly lost power, the door locks and radio controls were not working properly and it seemed to be an electrical issue. Took the car to a repair shop. Turned out the oil had all "blown out" of the car very fast, leaked out of the filter as the gasket had come loose. This did damage the engine as it was so fast and sudden. Total of 2600 miles on the car since the filter was installed. We have contacted the shop in Colorado that installed the oil filter. Their attitude is belligerent, and they want us to send them the filter so they can "prove" to the manufacturer that it's defective. Not sure if we should do that, or hire an attorney, or contact the manufacturer ourselves? (Filter made by Carquest, which is now part of Advance Auto Parts). Thank you
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