Q: Bought a $1700.00 mattress and within two months was defective. Can't get refund.
Both retailer & Mgfr agree defective. But we took the Law Tag off. We did not receive instructions from retailer as to Warranty nor did we receive a warranty booklet/tag upon delivery. The retailer offered 50% but rescinded after we went to TN Div of Consumer Affairs. We purchased $7,500.00 worth of furniture and we get hit with their attitude that 50% is good enough?
A:
At this point, with your post still remaining open, you could try to arrange a brief consult with a Tennessee attorney familiar with consumer law to advise you whether this would be viable to pursue, and your options under arbitration, small claims, or other venues. Unfortunately, the recent pandemic has resulted in many stores modifying their return policies in light of health considerations. Good luck
Tim Akpinar
Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.
The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.
Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.
