Knoxville, TN asked in Consumer Law and Arbitration / Mediation Law for Tennessee

Q: Bought a $1700.00 mattress and within two months was defective. Can't get refund.

Both retailer & Mgfr agree defective. But we took the Law Tag off. We did not receive instructions from retailer as to Warranty nor did we receive a warranty booklet/tag upon delivery. The retailer offered 50% but rescinded after we went to TN Div of Consumer Affairs. We purchased $7,500.00 worth of furniture and we get hit with their attitude that 50% is good enough?

1 Lawyer Answer
Tim Akpinar
Tim Akpinar
  • Arbitration & Mediation Lawyer
  • Little Neck, NY

A: At this point, with your post still remaining open, you could try to arrange a brief consult with a Tennessee attorney familiar with consumer law to advise you whether this would be viable to pursue, and your options under arbitration, small claims, or other venues. Unfortunately, the recent pandemic has resulted in many stores modifying their return policies in light of health considerations. Good luck

Tim Akpinar

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