Q: Fitness training company charging me for services that were not provided. What are my options?
I signed up for personal fitness training with a company for 6 months from Dec-2019 to May-2020 ($600 for each month & 10 sessions each month). No services were provided between Mar 2020 to May 2020 due to COVID. The company was not reachable on phone during that time for cancellation enquiry. Then from July onwards they have started charging me $600 on my card without any intimation. However, I am not able to attend the fitness training at this time or in the future. They are just saying I can attend the classes anytime in the future and as per contract they can charge me. The manager at the gym verbally assured me that he will try to get a refund for me but the company is not
willing.
I am new to this country and I don't know the legal options very well. Is there any way I can get the $1800( $600 x 3 months) refunded through legal or other options. Will the legal option be more expensive that the amount I am being charged?
A: Most lawyers' rates would make legal representation impractical. Look carefully at your contract and see what your options are. Contact your credit card company and have them stop the automatic payments. I suggest you consider filing a small claims suit yourself. If nothing else, it will get the company to the negotiating table.
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