Q: Where can contracts be handy and useful in the tourism, travel, and hospitality industry?
Nothing
A:
Contracts are important in every context as they do not only set forth the expectations of the parties, their duties and responsibilities, but also how certain situations will be handled and who will end up paying for damages, loses, where a lawsuit can be brought (which country or state), etc. In the travel/hospitality industry you are dealing often with several countries or states which have different laws and assign liabilities and responsibilities differently. If you book a hotel reservation online you are accepting certain contractual terms already disclosed in the website which could deal with refunds, cancellation policy, the hotel's ability to upgrade you or offer different accommodations from those selected, etc. Also, if the hotel is under construction (being remodeled), that would be disclosed and the pool and other areas may be closed but you are still being charged the regular room rate. If yo failed to read this before making the reservation you may not be entitled to a refund.
That is only one common example. Contracts are used in every aspect of the travel industry, even when travelers are not aware.
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