Parker, CO asked in Products Liability and Employment Discrimination for Colorado

Q: Is this a case you can take and win?

I bought an electric Mtn-bike:

I attempted to return the bike within the allotted time (30-days), but the E-bike company kept avoiding my request and offered to send me out more brake pads.

Return Policy:

The Ebike X-Treme return policy is clear. After you used the bike it did not qualify for a return.

WHAT? We can't test ride the bike?

Beside my brake pad situation, their was obvious red flags. The assemble directions were sent out with the ink smeared and faint. Words were missing. I thought I was buying an adult bike but the design of the bike was built for a child. No back bike rack assembly directions. A lack of safety function: We couldn't tighten up the bike seat-It kept falling down.

On the first ride my son had an injury because he couldn't stop. He sprang his an ankle. After the injury I made a request to return the bike. My request was ignored. The E-bike customer support kept offering me more new brake pads. We went through 3-BP in 3-weeks.

1 Lawyer Answer
Tim Akpinar
Tim Akpinar
  • Products Liability Lawyer
  • Little Neck, NY

A: A Colorado attorney could advise best, but your question remains open for two weeks. I hope your son is okay. In terms of your question, no one could answer that based on these facts alone. One would need more information in terms of why the bike couldn't stop, among other issues. Additionally, an attorney would likely want to know more about the position of the retailer or manufacturer. You could reach out to a Colorado attorney to discuss in greater detail - and whether the matter would be something cost-effective to involve an attorney in. Good luck

Tim Akpinar

Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.

The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.

Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.